Our mission
At Scratchi, our mission is to create innovative, high-quality cat scratching posts that not only enhance the well-being of cats but also provide lasting value for their owners. We are dedicated to designing products that are durable, easy to use, and worth investing in—products that won’t wear out or fail to maintain their value.
Our first product, Scratchi 360, is just the beginning, with more exciting, thoughtfully designed products yet to come.
Scratchi is here to make life easier for cat parents while ensuring their cats enjoy a healthy and happy ever after scratching experience, for years to come. This is why we offer up to 10 years guarantee on our scratching posts (T&Cs Apply).
Return Policy
(Effective date: 01/05/2025)
At SCRATCHI, we want you (and your cat) to be completely satisfied with your purchase. If you're not happy with your cat scratcher, we're here to help.
Returns
You may return your cat scratcher within 15 days of delivery for a refund.
To qualify for a return, the item must be unused, clean, and in its original packaging. You’ll need the receipt or proof of purchase.
Non-Returnable Items
We cannot accept returns for: 1) Scratchers that have been used, damaged, or show signs of wear. 2) Items returned without original packaging. 3) Clearance or final sale items.
How to Start a Return
To begin a return, contact us through our website (www.scratchi.uk) within 15 days of receiving your order. We’ll provide instructions on how to send your item back.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds will be issued to your original payment method within 5–10 business days.
Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
🛡️ Up to 10 Years Structural Guarantee Policy
At Scratchi, we don't just care about making sales we care about cats because if your cat is happy, you are happy and if you are happy we are happy. Therefore, we believe in making cat products that cat stand the test of time (and claws). That’s why we also offer a up to 10 years Structural Guarantee on all our cat scratchers.
What’s Covered:
✅ Any structural damage to the main parts of your Scratchi 360 — including the base, poles or connectors — caused during normal use.
✅ If a part breaks or becomes unusable, we’ll provide you with a replacement of the broken parts or a full replacement of the entire post, as long as you are under warranty so make sure to include it on your checkout.
What’s Not Covered:
❌ Natural wear and tear to the sisal rope from regular scratching.
❌ Cosmetic scratches, surface scuffs, or damage caused by misuse or improper assembly.
❌ Damage from extreme environments such fire, or using the post for something other than its intended purpose (yes, we’ve seen it all 😅).
❌ Products purchased during promotions, sales, giveaways or discount codes do not qualify for the lifetime guarantee. These are final sale items, and while they are made with the same care and quality, they’re not eligible for free replacements.
How It Works: This guarantee is valid for the original purchaser, for the lifetime of the product under normal home use only.
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