Terms & Conditions
Last Updated: [01/05/2025]
Welcome to SCRATCHI LTD! These Terms & Conditions (“Terms”) govern your use of our website and purchase of our products, including suction-based wall-mounted and window cat scratching posts and sisal rope (collectively, “Products”). By placing an order, you agree to these Terms.
1. About Us
SCRATCHI (“we,” “our,” or “us”) is a business registered in the United Kingdom.
Contact: (see contact us page)
2. Orders & Payment
- All prices are listed in GBP (£) and include applicable taxes unless otherwise stated.
- We accept payments via [insert accepted payment methods].
- Orders are subject to availability and confirmation of payment.
3. Delivery
- We deliver across the UK. Delivery times vary based on location and will be estimated at checkout.
- We are not liable for delays caused by postal services or events beyond our control.
4. Returns & Refunds
- You may return unused, undamaged Products within 15 days of delivery for a full refund.
- Customers are responsible for return postage unless the Product is faulty or damaged on arrival.
- Refunds will be processed within 7 business days after inspection.
5. Warranty
- All Products come with a 1-year warranty covering structural damage only.
- Warranty does not cover: 1) Normal wear and tear (including frayed rope or suction wear over time). 2) Damage caused by misuse, improper installation, or pets exceeding recommended weight limits
- To claim warranty service, contact us via contact us page or our Business WhatsApp with proof of purchase and photos of the defect.
6. Product Use & Safety
- Products are designed for domestic use by cats only.
- Ensure suction cups are properly cleaned and attached to smooth, non-porous surfaces.
- We are not liable for damage caused by improper installation or failure to follow instructions.
7. Intellectual Property
All images, product descriptions, branding, and content on our website are owned by SCRATCHI LTD and cannot be used without permission.
8. Limitation of Liability
To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from product use, including damage to property caused by incorrect installation or failure to follow care instructions.
9. Privacy
We respect your privacy and only collect data necessary to fulfil your order. For more details, please see our Privacy Policy.
10. Governing Law
These Terms are governed by the laws of England and Wales, and disputes will be handled by the courts of England and Wales.
Return & Refund Policy
(Effective date: 01/05/2025)
At SCRATCHI, we want you (and your cat) to be completely satisfied with your purchase. If you're not happy with your cat scratcher, we're here to help.
Returns
You may return your cat scratcher within 15 days of delivery for a refund.
To qualify for a return, the item must be unused, clean, and in its original packaging. You’ll need the receipt or proof of purchase.
Non-Returnable Items
We cannot accept returns for:
1) Scratchers that have been used, damaged, or show signs of wear.
2) Items returned without original packaging.
3) Clearance or final sale items.
How to Start a Return
To begin a return, contact us through our website (www.scratchi.uk) within 15 days of receiving your order. We’ll provide instructions on how to send your item back.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds will be issued to your original payment method within 5–10 business days.
Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
Return Shipping
Customers are responsible for return shipping costs. We recommend using a trackable shipping service.
Privacy Policy
Last Updated: [01/05/2025]